Privacy Policy

At Belmo Group, we understand the importance of privacy and are committed to earning the trust of our clients and partners by maintaining high standards for the protection of personal information and data.

We are dedicated to protecting your privacy and will only collect, use, disclose, store, and handle your personal and sensitive information as necessary to provide our services. Belmo Group recognises the importance of ensuring that personal information is treated confidentially and is committed to handling all such information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Why do we collect your personal information?

Collecting your personal information is essential for us to deliver our products and services effectively. It helps us better understand your needs, allowing us to improve the quality of our service and support.

How do we collect personal information?

We only collect personal information when it is knowingly and voluntarily provided. This may occur through phone calls, completing registration or contact forms, providing your business card, or communicating with us via email or other written correspondence.

Do we disclose your personal information to anyone?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information. Belmo Group Pty Ltd manages a portfolio of hotel and holiday accommodation properties across Queensland. Where you provide your personal information to one of our managed properties, for example, when making a reservation or during your stay, we may use that information to send you marketing communications about the property you stayed at, as well as other properties within the Belmo Group portfolio, where we reasonably believe those communications may be of interest to you. You may opt out of receiving marketing communications at any time by using the unsubscribe facility in any email, or by contacting us at marketingteam@belmogroup.com. We will action your request within five business days.

Is your personal information up to date?

Maintaining accurate, complete, and up-to-date information is important to us. You are welcome to contact us at any time to update or correct your personal information.

Is your personal information secure?

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. When your information is no longer required, we securely destroy or de-identify it.

Can you access your personal information?

You may request access to the personal information we hold about you by contacting us directly. In some cases, we may be required by law to retain your information, even after your relationship with us has ended.

Does your personal information leave Australia?

We do not disclose your personal information outside Australia unless permitted or required by law.

What about sensitive information?

Sensitive information includes data such as racial or ethnic origin, trade or professional memberships, and health details. We only collect, use, or disclose sensitive information as permitted by law and where reasonably necessary for our business operations.

Changes to this Privacy Policy

We regularly review our policies and procedures to stay current with legal and technological developments, as well as client expectations. As a result, this Privacy Policy may change from time to time.

Concerns or complaints about your privacy?

If you have a concern or wish to lodge a complaint regarding your privacy, please contact the General Manager of Belmo Group in writing.

For further information on privacy in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.